1. How to delete your account
The request is made inside the app, in a few steps:
- Open the app and go to Settings → Account;
- In the Danger zone, tap Delete my account;
- Read the permanent deletion warning and move to the next step;
- Confirm which companies will be deleted along with your account, where applicable;
- Tell us the reason for deleting — we use it only to improve the product;
- Confirm with your current password, the 2FA code (if two-factor authentication is enabled) and type the word EXCLUIR.
2. Before deleting: cancel the subscription
If there is an active paid subscription, it must be cancelled before the account is deleted. The platform takes you to the Subscription page to complete the cancellation.
That order is not red tape: it stops billing from continuing after the account no longer exists, when you would have no way of getting in to sort it out.
3. Before deleting: export your data
There is no recovery after confirmation, and we keep no courtesy copy in case of second thoughts.
Export reports, statements, receipts and important documents before finishing. Creating a new account afterwards restores nothing: it is a blank account.
4. Deletion is irreversible
Deletion is permanent and cannot be undone. On confirmation we remove:
- All of your entries, accounts, categories, budgets and goals;
- All stored attachments — receipts, proofs of payment and logos;
- The complete transaction history and the reports generated;
- The conversations and data of the Wisebot assistant;
- The stored digital certificate, where there is one.
5. What happens to your companies
Your personal account and your companies live in the same registration, so deletion treats each case differently:
- Companies where you are the sole owner are deleted along with your account, with all data and attachments. The confirmation screen lists those companies and how many members will be affected;
- Companies with another active owner continue to exist — you simply lose access to them;
- Companies where you are only a member are unaffected: your access ends and the data stays with the owner.
6. How long deletion takes
Access ends immediately after confirmation. Definitive erasure from our systems happens within 90 days, the time needed for the removal to reach replicas and backups still in rotation.
Backups exist for disaster recovery, not for consultation: during that window the data does not become accessible again either to you or to us in normal operation — it simply expires with the backup cycle.
7. What is kept, for how long and why
Even after deletion we keep certain minimum records for a limited period, because the law requires it or because the right of defence depends on them:
- Application access logs — at least 6 months, as required by article 15 of the Internet Civil Framework;
- Tax documents and payment records — 5 years, as required by tax legislation;
- Invoices issued and recipient data — 5 years, under the mandatory retention of tax documents;
- Records of acceptance of the Terms and Policy — for as long as the applicable limitation periods run;
- Anti-fraud and abuse indicators — for as long as protecting the platform and other users requires;
- The record of the deletion request itself — to evidence that your request was met.
8. Legal basis for retention
The retention above rests on articles 7, II and 16, I and II of Brazilian Law 13,709/2018 (LGPD): deletion at the data subject's request does not reach what must be kept because of a legal obligation or for the regular exercise of rights.
Once those periods expire, the records are permanently deleted too.
9. The third-party data you entered
As for the recipients of your invoices and the contacts linked to entries, you are the controller and WiseData acts as processor. Deleting the account erases that data from our systems, but it does not end the obligations you owe those data subjects.
If one of them asks us directly for deletion, we forward the request to you rather than acting on our own — that is what article 39 of the LGPD requires of a processor. Bear in mind that an invoice already issued is subject to mandatory retention and cannot simply be erased.
10. If you have lost access to your account
If you can no longer sign in and therefore cannot reach the deletion button, use the public privacy request form.
We will need to confirm that you really are the data subject before erasing anything — asking for that proof is an obligation under article 18 of the LGPD, not distrust.
11. App and extension
Deleting the account invalidates mobile app sessions and unlinks WhatsApp from Wisebot. Uninstalling the app or the extension on your device, however, is your step — it does not happen by itself.
12. Your other rights and how to reach us
Besides deletion, you may request confirmation of processing, access, correction, anonymisation, portability and information about sharing, under article 18 of the LGPD.
All of those requests go through the same public channel, which issues a tracking number and works even for those who have already closed their account: